Frequently Asked Questions (FAQ)
Welcome to the Luxora Nobilis FAQ page! Below you'll find answers to some of the most commonly asked questions. If you need further assistance, please don't hesitate to reach out to our customer service team. We're always here to help!
Yes! You will receive tracking information as soon as your order is shipped. To track your order, simply visit our "Track Your Order" page and enter your tracking number. We’ll update the tracking details as soon as they are available.
At Luxora Nobilis, we want you to be completely satisfied with your purchase. If you're not happy with your item(s), returns are accepted within 30 days after delivery. Please ensure the items are unused and in their original condition to qualify for a return.
To initiate a return or exchange, please contact us through our Customer Service page. Include your order number and the item(s) you'd like to return or exchange, and our team will guide you through the process.
We currently offer free shipping on all orders over $100 within the United States. For international orders, shipping costs will be calculated at checkout based on your location.
While we strive to ensure your order arrives on time, sometimes delays can occur due to factors outside of our control (such as weather conditions or customs processing). If your order is delayed, please don’t hesitate to contact us, and we will work with you to resolve the issue as quickly as possible.
Once an order has been placed and processed, it is usually not possible to modify or cancel it. However, if you need assistance, please contact us immediately after placing your order, and we will do our best to accommodate your request before the order is shipped.
Yes, we ship internationally! We offer delivery to most countries worldwide. Shipping times vary between 14-31 business days, depending on your location.
We accept a variety of payment methods, including:
Yes, all prices listed on our website are in USD (United States Dollar). If you're ordering from outside the United States, your credit card or payment service will convert the charge into your local currency at the exchange rate.
Yes, we offer Luxora Nobilis gift cards that can be used on our website. Gift cards are a great way to give the gift of luxury and quality to someone special. You can purchase them directly from our Gift Card page.
We’re so sorry that your item arrived damaged! Please contact our customer service team right away with your order number and photos of the damaged item. We will arrange for a return, exchange, or refund, depending on your preference.
If you have any questions or need assistance, you can reach our customer service team through the following methods:
We’re here to help and ensure that your experience with Luxora Nobilis is a positive one!