Refund policy

Ecco la traduzione professionale della tua Refund Policy (Informativa sui rimborsi e resi). Ho utilizzato un linguaggio standard per l'e-commerce internazionale, assicurandomi che i termini legali siano precisi e chiari.

Refund Policy

Our 30-day return policy means you have 30 days after receiving your item to request a return.

Eligibility Criteria

To be eligible for a return, your item must be in the same condition that you received it:

  • Unworn or unused.

  • With all original tags attached.

  • In its original packaging.

  • Accompanied by the receipt or proof of purchase.

How to Start a Return

To initiate a return, please contact us at LuxoraNobilis@gmail.com. Returns must be shipped according to the instructions provided to you via email.

If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any questions regarding returns, feel free to contact us at any time at LuxoraNobilis@gmail.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants).

  • Custom products (such as special orders or personalized items).

  • Personal care goods (such as beauty products).

  • Hazardous materials, flammable liquids, or gases.

Please get in touch if you have questions or concerns about a specific item.

Note: Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day Cooling-off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, the item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please keep in mind that it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at LuxoraNobilis@gmail.com.